Refund policy

Return & Refund Policy

 

Because our certificates are custom-made and personalised to your requirements, we generally cannot accept returns or refunds for change-of-mind purchases once production has started.

Damaged or Incorrect Orders: If your order arrives damaged, defective, or contains an error made by us, please contact us within 7 days of delivery with your order number and clear photographs of the issue. Where appropriate, we will offer a replacement or refund.

Customer-Provided Information: Customers are responsible for checking all personalised information, including names, dates, wording, spelling, and other details, before submitting an order. We are not responsible for errors resulting from incorrect information supplied by the customer. If you contact us before production begins, we will do our best to correct mistakes where possible.

Refunds: Where a refund is approved, it will normally be issued to the original payment method. Refund processing times may vary depending on your payment provider.

Nothing in this policy affects your statutory consumer rights under UK law.